Kennington Cleaner Terms and Conditions

These Terms and Conditions set out the basis on which Kennington Cleaner provides domestic and commercial cleaning services in the UK. By making a booking, the customer agrees to be bound by these terms, which apply to one-off cleans, regular cleaning arrangements, specialist services, and any related work agreed in writing. Please read this document carefully before confirming a booking, as it explains how services are arranged, how payments are handled, when cancellations may apply, and the responsibilities of both parties.

The wording in this document is intended to be clear and practical. References to “we”, “us”, and “our” mean Kennington Cleaner, while “you” and “your” mean the customer, property owner, tenant, occupier, or authorised representative requesting the service. These terms form part of the agreement for any cleaning service from Kennington Cleaner and may be updated from time to time. The version in force at the time of booking will apply to that specific service unless otherwise agreed in writing.

Nothing in these terms affects your statutory rights under UK law. If any clause is found to be unlawful or unenforceable, the remaining clauses will continue in full force. Headings are included for convenience only and do not affect interpretation. Where a service involves particular equipment, access conditions, or waste handling requirements, additional terms may apply and will be explained before the work begins.

Booking Process

All bookings are subject to availability and confirmation by us. A booking request may be made by phone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted the request and, where relevant, received any required deposit or advance payment. We may ask for information about the property, the type of clean needed, the approximate size of the premises, parking or access restrictions, and any special instructions that could affect the service.

When you request a Kennington cleaning service, you must ensure that all information provided is accurate and complete. This includes the condition of the property, whether pets are present, whether any areas are exceptionally dirty or contaminated, and whether specialist treatment may be needed. If the actual condition differs materially from the information provided, we may revise the quote, amend the scope of work, or decline to proceed on the day if the service cannot be safely or reasonably completed within the agreed terms.

Bookings are made for specific time slots, but arrival times are estimates unless a fixed appointment has been expressly confirmed. We will use reasonable efforts to attend within the agreed period, but delays may occur due to traffic, previous appointments, weather, or unforeseen operational issues. We are not liable for minor delays where we have taken reasonable steps to notify you. If access is not available at the scheduled time, the visit may be treated as a late cancellation or a wasted visit in accordance with the cancellation terms below.

Services, Access, and Customer Responsibilities

You must provide safe and reasonable access to the property and all areas to be cleaned. This includes arranging entry, ensuring keys or access codes are correct, and removing obstacles where needed. You are responsible for securing valuables, fragile items, personal documents, and items of sentimental or financial value before the service begins. Unless we agree otherwise, our staff are not required to move heavy furniture, lift floor coverings, climb beyond safe working limits, or handle items that could cause injury or damage.

For health and safety reasons, the property must be reasonably safe for cleaning. This means there should be no exposed wiring, unstable flooring, aggressive animals, or hazardous conditions that have not been disclosed. If we identify a risk to our team, we may pause or stop the service until the risk is removed or an alternative arrangement is agreed. We may also refuse to clean areas contaminated by hazardous substances, bodily fluids, vermin infestation, mould beyond normal domestic levels, or illegal materials, unless a specialist service has been expressly arranged and we are satisfied appropriate controls are in place.

Customers must also ensure that any requested Kennington cleaning tasks are lawful, appropriate, and within the agreed scope. We do not provide tradesman services, repairs, or remedial construction work unless specifically stated. If our team discovers damage, leaks, pre-existing marks, or defects, we may note them for reference, but we are not responsible for diagnosing underlying causes. Any service offered is limited to cleaning and associated handling of waste arising from cleaning, subject to the waste rules set out below.

Payments and Pricing

Prices will usually be agreed in advance based on the information provided, the property size, the type of clean, and any special requirements. Unless stated otherwise, quoted prices are based on normal domestic or commercial cleaning conditions and assume access is ready at the agreed time. Additional charges may apply where the service takes longer than expected because of poor condition, additional rooms, extra tasks requested on site, or inaccurate booking information.

Payment terms will be confirmed when the booking is made. We may require full payment in advance, partial payment, payment on completion, or payment within a stated period after the service. We accept payment by the methods we make available from time to time. Where invoices are issued, they must be paid by the due date shown on the invoice. If payment is late, we reserve the right to charge reasonable recovery costs and interest to the extent permitted by UK law.

Any cleaning services by Kennington Cleaner carried out outside the original booking scope may be charged separately. This includes additional visits, extra labour, specialist materials, emergency call-outs, or work requested once the team is on site. If the customer asks for a change to the scope, we may provide an updated price and request approval before continuing. We are not obliged to carry out any additional work unless payment arrangements have been agreed.

Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking by giving notice in the manner stated at the time of booking. The amount of notice required may vary depending on the service type and the level of preparation involved. Where sufficient notice is given, any deposit may be transferred to a new booking or refunded, subject to deductions for non-recoverable costs where these were clearly communicated in advance. If a booking is cancelled at short notice, a cancellation fee may apply.

For regular or recurring Kennington Cleaner appointments, we may require a longer notice period because time has been reserved specifically for your property. If you fail to provide access, are not present when needed, or are unable to proceed for reasons within your control, we may treat the appointment as cancelled by you and charge in full or in part for the lost time. This also applies if the property is not ready for the service or if unsafe conditions prevent us from working.

We may cancel or reschedule a booking if necessary due to staff illness, adverse weather, equipment failure, safety concerns, or circumstances beyond our reasonable control. Where possible, we will give notice and offer an alternative slot. If we must cancel and are unable to rearrange within a reasonable period, any prepayment for the cancelled visit will be refunded, except where non-refundable third-party costs were expressly incurred with your approval.

Quality, Liability, and Service Limitations

We will carry out services with reasonable care and skill, using appropriate products and equipment for the task. However, the outcome of a clean may depend on the age of surfaces, pre-existing wear, staining, material sensitivity, and the condition of the property before work begins. Some marks, limescale, ingrained dirt, grease, mould staining, or odours may be reduced rather than fully removed. We do not guarantee restoration of damaged, delicate, or permanently stained surfaces.

Our liability is limited to direct loss or damage caused by our negligence, breach of contract, or failure to use reasonable care and skill. We do not accept liability for indirect, consequential, or economic losses, including loss of profit, loss of business, or loss of opportunity. We are also not liable for damage arising from pre-existing defects, unsuitable materials, hidden faults, poor maintenance, incorrect information, or customer instructions that are followed in good faith.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law. If damage is alleged, you must notify us as soon as reasonably possible and provide photographs or other evidence where available. We may need a reasonable opportunity to inspect the issue, investigate the cause, and, where appropriate, offer a repair, partial re-clean, or other fair remedy.

Waste Regulations and Disposal

Any waste generated during a cleaning service will be handled in accordance with applicable UK waste laws and environmental requirements. We will only remove waste that is reasonably incidental to the service and that we are permitted to handle. This may include general refuse, packaging, disposable cleaning materials, and similar non-hazardous waste, where such removal has been agreed in advance or is customary for the service provided.

We will not transport, store, or dispose of hazardous waste, clinical waste, asbestos, chemicals requiring special licensing, sharps, or other controlled materials unless a separate specialist arrangement has been agreed and we are legally permitted to do so. The customer remains responsible for declaring any items that require special disposal. If prohibited waste is found on site, we may refuse to remove it and may suspend the service if doing so would expose our staff to risk or breach environmental rules.

The customer is responsible for ensuring that waste bins, recycling arrangements, and disposal facilities are available and suitable for the property. Where we agree to remove waste from the premises, title to such waste passes only where lawful and only once it has been accepted for disposal under the relevant rules. We reserve the right to decline disposal where the waste type, quantity, or condition is inconsistent with a standard Kennington cleaning service.

Insurance, Property Conditions, and Customer Indemnity

We maintain insurance cover appropriate to the nature of our services, but this does not change the limits of our liability under these terms. Customers should ensure that their own property insurance remains in place, especially where the service involves valuable items, vacant premises, or properties with fragile surfaces. We are not responsible for uninsured losses that arise from factors outside our reasonable control.

You agree to indemnify us against claims, costs, losses, or liabilities arising from information you provide that is false, incomplete, or misleading, from unsafe conditions you fail to disclose, or from your breach of these terms. This includes situations where a third party claims damage because the property was not made safe, access arrangements were inadequate, or waste handling instructions were unlawful or impractical. This indemnity does not apply to the extent the claim results from our own negligence or unlawful conduct.

We may take reasonable before-and-after photographs for quality control, record-keeping, training, or dispute resolution purposes. Any such images will be handled responsibly and in line with applicable data protection law. We do not use customer images for marketing without permission. If a service requires an unusual level of preparation, specialist equipment, or extended labour, we may record the circumstances so that the agreed scope is transparent.

Complaints, Changes, and General Provisions

If you are unhappy with any aspect of a cleaning visit, you should notify us promptly and allow us a reasonable opportunity to review the matter. Depending on the circumstances, we may offer a re-clean, an explanation, or another appropriate remedy. Complaints made long after the service may be harder to assess, so timely notification is important. Any remedy offered is at our discretion and without prejudice to your statutory rights.

We may update these Terms and Conditions at any time. Changes will not affect services already booked unless the change is required by law or agreed by both parties. No waiver of any term will be effective unless made in writing. If we choose not to enforce a term on one occasion, that does not mean we waive the right to enforce it later. These terms, together with any written booking confirmation, represent the full agreement between the parties for the relevant service.

The customer may not assign or transfer the benefit of a booking without our consent. We may assign or subcontract parts of the service where reasonable to do so, provided the service remains under our control and the agreed standard is maintained. If any provision is found invalid or unenforceable, it will be severed to the minimum extent necessary and the rest of the agreement will remain effective.

Governing Law

These Terms and Conditions, and any dispute or claim arising from or connected with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. By booking with Kennington Cleaner, you confirm that you have read, understood, and accepted these terms as the basis for the cleaning service provided.